Shipping policy

Shipping Policy

At Rukundo Essentials, we carefully process and ship all orders to ensure your batana oil arrives safely.

Order Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• United States: 3–7 business days after processing

Please note that delivery times are estimates and may vary due to carrier delays or circumstances beyond our control.

Shipping Carriers

We primarily ship using USPS and other major carriers as needed.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact the carrier directly using your tracking number. If you need assistance, you may contact us at support@rukundoessentials.com and we will do our best to help.

Contact Us

If you have any questions regarding shipping, please contact us at:

📧 sales@rukundoessentials.com